Dre’s Island Flava® Terms of Service

1. Acceptance of These Terms

By using this website, placing an order, purchasing a product, submitting a catering order, or using any service provided through this website, you agree to these Terms of Service and the policies referenced on this website.

If you do not agree with these terms, please do not place an order or use our services.

2. Our Products and Services

Dre’s Island Flava® offers food products, including sauces, as well as catering services.

Catering services may include Office Luncheon, Game Day, Private Event, À La Carte Catering, wedding catering, and other services specifically agreed to by Dre’s Island Flava®.

Product and catering availability may vary.

3. Orders and Payment

Customers are responsible for reviewing their order, menu selections, quantities, delivery information, and contact information before submitting payment.

Standard online catering orders require full payment at checkout unless otherwise agreed to in writing.

An order is subject to availability and may be declined, canceled, or modified if Dre’s Island Flava® is unable to fulfill it.

Applicable sales tax, delivery charges, and approved additional services may be added where required.

4. Standard Catering Orders

Office Luncheon, Game Day, Private Event, À La Carte Catering, and other standard catering orders are drop-off catering only. Customer pickup is not available.

A minimum of 5 calendar days’ advance notice is required for standard catering orders.

Larger orders, holiday orders, and high-demand dates may require additional notice and are subject to availability.

Customers are responsible for reviewing and agreeing to the applicable catering, cancellation, refund, delivery, and allergy terms before placing an order.

5. Wedding Catering

Wedding catering is handled separately through consultation and reservation.

Wedding dates are not reserved until Dre’s Island Flava® confirms availability, the client accepts the Wedding Catering Agreement, and the required 25% non-refundable booking retainer is received.

Wedding payment schedules, guest-count deadlines, cancellation terms, rescheduling terms, overtime charges, staffing, venue requirements, and other wedding conditions are governed by the Wedding Catering Agreement accepted by the client.

6. Pricing

Prices displayed on the website are subject to change.

Once an order has been accepted and paid, the confirmed price will apply unless the customer requests changes that create additional costs.

Custom quotes and wedding proposals may have a stated expiration date.

7. Menu and Ingredient Availability

Dre’s Island Flava® will make reasonable efforts to provide the products and menu items ordered.

Occasionally, ingredients or items may become unavailable. If this occurs, Dre’s Island Flava® may contact the customer regarding an appropriate replacement or alternative.

No substitution affecting a disclosed food allergy will knowingly be made without customer approval.

8. Food Allergies and Dietary Restrictions

Customers are responsible for informing Dre’s Island Flava® of all known food allergies, dietary restrictions, and foods their group does not eat before food preparation begins.

Dre’s Island Flava® handles multiple ingredients and allergens. An allergen-free environment cannot be guaranteed.

9. Delivery and Fulfillment

Sauce orders placed through the online store may be fulfilled through Walmart Fulfillment Services.

Shipping and delivery timing is subject to carrier operations, destination, weather, address accuracy, and other circumstances outside Dre’s Island Flava®’s reasonable control.

Standard catering orders are drop-off only. Customer pickup is not available.

Customers are responsible for providing accurate delivery addresses, delivery times, contact information, and any building, parking, loading, gate, security, or access instructions.

Please review the Dre’s Island Flava® Shipping & Delivery Policy for additional details.

10. Cancellations, Refunds and Returns

Cancellations, refunds, returns, damaged products, catering cancellations, and order changes are governed by the Dre’s Island Flava® Refund, Cancellation & Return Policy.

Customers are responsible for reviewing that policy before completing an order.

11. Food Handling After Delivery

Once catering food has been delivered and accepted, the customer is responsible for proper handling, storage, refrigeration, and temperature control.

Dre’s Island Flava® is not responsible for food that is improperly stored, handled, or maintained after delivery.

12. Outside Food and Other Vendors

Dre’s Island Flava® is not responsible for food, beverages, desserts, products, equipment, or services provided by another business, venue, vendor, or customer.

13. Customer Information

Customers agree to provide accurate and complete information when placing an order.

Dre’s Island Flava® is not responsible for delays or problems caused by incorrect addresses, incorrect contact information, unavailable customer contacts, venue restrictions, or inaccurate order information provided by the customer.

14. Website Information

We make reasonable efforts to keep product descriptions, pricing, photographs, menus, availability, and other website information accurate.

Occasional errors may occur.

Dre’s Island Flava® reserves the right to correct errors, update information, or cancel an affected order when reasonably necessary.

15. Intellectual Property

The Dre’s Island Flava® name, trademarks, branding, logos, photographs, product names, website content, written materials, and other original brand materials may not be copied, reproduced, republished, sold, or used commercially without permission from Dre’s Island Flava LLC, except as permitted by applicable law.