Refund policy
Dre’s Island Flava® Refund, Cancellation & Return Policy
Sauce Orders
Dre’s Island Flava® sauces are food products. Due to food-safety and quality-control standards, we do not accept returns or exchanges once food products have been delivered.
If your sauce order arrives damaged, leaking, incorrect, or missing an item, please contact Dre’s Island Flava® within 48 hours of delivery at chef@dresislandflava.com.
Please include your order number, a description of the issue, and photos when applicable.
After reviewing the issue, Dre’s Island Flava® may provide a replacement, partial refund, full refund, store credit, or another appropriate resolution.
Office Luncheon, Game Day, Private Event, À La Carte & Standard Drop-Off Catering
Full payment is required at checkout.
A minimum of 5 calendar days’ advance notice is required for standard catering orders.
Cancellations made at least 72 hours before the scheduled delivery time are eligible for a full refund.
Cancellations made less than 72 hours before the scheduled delivery time are non-refundable because ingredients may already have been purchased and food preparation may have begun.
Requests to change menu selections, quantities, delivery address, delivery time, allergy information, or other order details must be made at least 72 hours before the scheduled delivery time.
All requested changes are subject to availability and may result in additional charges.
Because catering food is prepared specifically for each customer and is perishable, prepared catering food cannot be returned after delivery.
If an order is missing an item, contains an incorrect item, or there is another problem with the order, please contact Dre’s Island Flava® as soon as possible on the day of delivery so the issue can be reviewed.
Depending on the circumstances, Dre’s Island Flava® may provide a correction, replacement, credit, partial refund, full refund, or another appropriate resolution.
Food Allergies & Dietary Restrictions
Customers are responsible for providing all known food allergies, dietary restrictions, and foods their group does not eat before the order is finalized and before food preparation begins.
Dre’s Island Flava® handles multiple ingredients and allergens. An allergen-free environment cannot be guaranteed.
Wedding Catering
Wedding catering follows a separate booking, payment, cancellation, rescheduling, and service agreement that is reviewed and accepted by the client before the wedding date is reserved.
Refund Processing
Approved refunds will be returned to the original payment method. Once Dre’s Island Flava® issues a refund, the time required for the funds to appear is controlled by the customer’s bank or payment provider.